Complaints Procedures
Tasmanian Youth Orchestra has a commitment to create an environment which is free from discrimination and harassment and where all are treated with dignity, courtesy and respect.
Tasmanian Youth Orchestra has an obligation to treat seriously, all complaints of discrimination, victimisation, sexual harassment, vilification or seeking unnecessary information on which discrimination might be based. All complaints will be handled confidentially and impartially, investigated promptly and recommendations implemented.
Complaints Procedure
The process for managing complaints is as follows:
- A complaint can be made to any Conductor, Administrator or member appointed by the Chair of Board of Tasmanian Youth Orchestra.
- The complaint does not have to be in writing and will be handled fairly and based on the principles of natural justice.
Natural justice means the right to be given a fair hearing and the opportunity to present your case, and the right to have a decision made by an impartial decision maker.
- There will be no victimisation as a result of making a complaint or supplying information to an investigation or other person with a role in this procedure.
- The complaint will be handled confidentially. The person managing the complaint will be independent and impartial of the complaint and any other parties involved. This may be a Board Member or a person appointed from outside Tasmanian Youth Orchestra.
- All parties to a complaint have the option of nominating a support person to be present.
- The complaint will be dealt with as a matter of priority following these steps:
- The person managing the complaint will discuss the issue with the complainant within 5 days of the complaint being made.
- The person being complained about will be informed of the allegations against them. They will be given an opportunity to respond to the allegations.
- Statements from witnesses and any other relevant evidence will be collected.
- This part of the complaint process will be completed within 1 Month.
- A report documenting the investigation process, the evidence, findings and recommendations will be prepared and submitted to the appropriate decision maker.
- The Board complaints committee will decide what action will be taken, depending on the outcome of the investigation and any other relevant factors.
- Parties to the complaint will be advised about any action to be taken in relation to them. If the outcome is not acceptable to the parties, an appeal can be made within one week to the full Board of Tasmanian Youth Orchestra to review the complaint and outcome.
- The Orchestra Manager will implement the recommended actions.
- The Board will monitor the outcomes of complaints and take appropriate action to prevent further complaints arising.
- A complaint to an external agency will not prevent this Complaint Procedure from continuing where the Board decides that this is appropriate.
- Tasmanian Youth Orchestra will review this procedure every year.